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99%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
The IT that is pro-active manages more and can avoid problems since he is planning and analyzing. The IT that is break-fix is only fixing the issues as they come and this is more expensive since you can have more downtime and lose data, this is not good….We love the pro-active IT!
Pauline Lavictoire, Controller, Michanie Construction Inc.
Very knowledgeable staff. Always friendly and very helpful with any issues that come up in our office. Very satisfied customers!!
Mary Graziadei – Pryor & Associates
Put simply, I don’t worry about anything IT related and I focus on growing my business. I’ve trusted Neolore with our IT for many years, and they have delivered on their commitments.
Marc G., General Manager, Sofa World