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99%
Customer Satisfaction from Last 100 Surveys
99.08%
Average Satisfaction over ALL Tickets since Jan 2015
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
Timely service. They take the initiative. Great group of professionals to work with. Customer service oriented.
Silvana Waddington – CropLife
Amy has been a tremendous help to me on many occasions; her support and assistance is invaluable. Thanks!
Alexandria Davis, Director, Client Experience – SelectCom Inc.
Great team, friendly and lovely group.
Mountather Karbalaei