Emergency Response

"I need help, and I need it now..."

We have all been there, a final paper or proposal is due in the next 5 minutes and your workstation or server stops responding. Time is Money and you are losing both.  If you were in a Service Contract with NeoLore, our Help Desk could help you right away via remote assistance or arrange for an onsite within 4 hours of your call.

How NeoLore can Help

* 1. Call NeoLore at 613-594-9199
* 2. Advise Help Desk of the issue
* 3. State that it is an Emergency
* 4. Help Desk will ask you to go to this web page
* 5. They will begin working on your issue remotely right away
* 6. If they can not resolve the issue, they will send a tech onsite to help you as quickly as possible.