The NeoLore Advantage

Remote Monitoring Capability

We believe that the key to a successful IT solution is carefully managed IT support services. We reduce the total cost of technology ownership and maintenance for a business by ensuring that systems are judiciously monitored and maintained in a proactive and transparent manner.  By keeping systems and software up-to-date we prevent costly downtime and critical infrastructure failure that can cripple a business. Our remote monitoring capability allows us to keep client’s systems running smooth so they can focus on what they do best.

High Quality Technicians 

"In times of change, learners inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists." Eric Hoffer

We have the best and brightest business-minded technology experts who use proven methodologies to make technology a business facilitator. With an extensive support network within NeoLore, our technicians are able to provide personalized attention to clients with unmatched customer service.

Through ongoing training, our staff maintains a high level of expertise in the design, installation, support and assessment of network systems and technologies. These include: Local and Wireless Network infrastructures; Servers; Desktop Management; and, Internet/Network Security Solutions.

To increase our efficiency of support, each client is assigned their own personal technical representative who becomes completely familiar with the client’s system. This personalized attention allows our technicians to: quickly identify deviations from normal operations in the client’s system; respond and resolve discrepancies efficiently; and, reduce overall costs for the client both in lost business and service charges.

Live Help Desk assistance

Getting through to a live person is one of many advantages to dealing with NeoLore.  Your business requires personalized attention and we will provide it.  A live representative will always answer your support request.

Full Cycle Service – Design, Implement, Service Support, Assessment

Too often technology is adopted without a clear understanding of why or how it will assist in the overall business objectives.  At NeoLore we provide a complete support in every phase.  To us this means we take the time to understand your business objectives and match them with an appropriately tailored IT solution. Together we will design your IT solution. In the implementation phase Neolore will work with you one-on-one to develop processes and procedures that allow you to maximize the benefit of your new system. While you conduct your business with your new IT solution we will continue monitoring the system and consult with you on emerging technologies and your changing technology needs.  We will then assess the solution as implemented and ensure that your IT business objectives are being met.

Flexible Service Agreements – Pay for what you use, Stay only while we are meeting your needs

Fact - 100% of NeoLore clients renewed their contracts for 2011!

With NeoLore’s 30 Day In/Out Service Agreements we know our clients are with us because they value our services, not because they are stuck in a long term contract. We believe that you should always get what you pay for. While our service agreements have a fixed number of service hours billed each month, if you do not use your service hours in any month, we gladly carry them forward into the next month. If you do not use them all by the end of your contract we will carry them into your next contract.

Fully transparent, upfront and honest billing is our philosophy. You will pay only for what you use and with our monthly reporting, you will always see where and how your hours were used.